How can we help? Find out more information below.

Customer service and support from Decor Point providing answers to possible questions that you may have on our products and services. Here you will find information on shipping and handling, payments, order returns and questions and answers for frequently asked questions by our customers.

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Frequently asked questions

How long does delivery take?
  • Standard, Postal and Small Parcel delivery to all UK Zones normally takes 2-3 business days.
  • For UK special (urgent) requests next day delivery please contact us for a price. 
  • ‘Days’ means business days, excluding weekends and bank holidays.
Do you offer next day or same day delivery?
  • We can offer Next Day delivery on request for UK addresses only. The request must be made before 12pm. 
Can you deliver pre 9am/10am or on Saturdays?
  • Often we can arrange special delivery at extra cost, but you will need to contact us. 
What time will my goods arrive?
  • By Post – usually whatever time you receive your post.
  • By courier – generally anytime between 9am and 5pm (unless Pre Noon is selected).
  • If you have restricted delivery hours please indicate this under Special Delivery Requests at the Checkout. Our delivery partners do their best to comply with reasonable requests but limited opening times can occasionally result in delays receiving your goods.
Which countries do you deliver to?
  • We delivery to all countries. USA, Canada, Australia, Japan, Hong Kong, Singapore and many other countries.
What if something wrong with the order?
  • Upon delivery please inspect the boxes for evident damage in transit and notify the driver before accepting the goods.
  • Unpack and check the order within 7 days and let us know if there are any packing errors, shortages or breakages so we can put things right. Simply call us or email. If there is damage we may ask for a photo.
  • If the goods are as ordered but not what you expected it is essential that they are not assembled or used. To be returned goods must be in their original packaging which should be intact and should not be written on.

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